1. General Rental Questions
How does your tool rental service work?
Customers select a tool on our website, book it for the desired period, pay online, and then pick it up (or have it delivered).
Do I need to create an account to rent tools?
No, you can book as a guest. However, creating an account makes future bookings easier.
Is there a minimum or maximum rental period?
The minimum rental period is 1/2 day which equals 4 hours, maximum period is two weeks. You can always extend, just communicate with us.
Can I cancel or modify my booking?
Cancellations are free up to three days before the rental starts. After that, a cancellation fee of 25% of the rental price applies.
Where can I pick up the rented tools?
Pickups take place at our location: [link to address].
Do you offer delivery?
Yes, we deliver within 15km for a fee of 20 euros. Please contact us if you need a delivery further away. We will find an adequate solution.
What do I need to bring when picking up the tool?
Yes, we deliver within 15km for a fee of 20 euros. Please contact us if you need a delivery further away. We will find an adequate solution.
Can someone else pick up the tool for me?
Yes, but they must show a copy of your booking confirmation and a valid ID.
What payment methods do you accept?
We accept credit cards (VISA, MasterCard), bank transfers, Multibanco, PayPal & cash payments.
Is a deposit required?
Yes, all tools require a deposit, which will be refunded upon correct return.
The deposit amount for each tool can be found online on the respective tool’s page.
When will I get my deposit back?
The deposit will be refunded within 3-5 days after the tool is returned and inspected.
When and how should I return the tool?
The tool must be returned by 5:30PM on the last rental day.
What happens if I return the tool late?
A late return fee of 15 euros per hour will be charged. In case you are running late with the return please give us a call, we will need to extend the rental period.
For example: If you rent half a day only and you run late to return it before lunch break you will be charged 15 euros per hour. In case you miss out the whole day you will be charged a whole day extra.
What if the tool gets damaged?
If the tool is returned damaged, we will assess the repair cost. The deposit may be partially or fully withheld.
Are the tools insured?
No our tools are not insured. However, damage due to improper use must be covered by you.
5. Safety & Protective Equipment
Do I need to wear protective equipment when using the rented tools?
Yes, for safety reasons, we strongly recommend using the appropriate protective equipment for each tool. Some tools require specific safety gear.
How do I know what safety gear is needed for each tool?
The safety requirements for each tool (e.g., hearing protection, helmet, cut-resistant gloves) are listed on the tool’s rental
page on our website. Please check before renting.
Do you provide safety equipment?
Yes, we offer helmets, ear protection, gloves, and other safety gear for rent or purchase. Please check availability when booking.
What happens if I don’t use the recommended protective gear?
Using tools without proper safety equipment increases the risk of injury. We are not responsible for accidents resulting from improper use or lack of protective gear.
Are instructions on safe tool usage provided?
Yes, we provide basic operating and safety instructions with every rental. If you need additional guidance, feel free to ask our staff when picking up the tool.
Do I need any certifications or licenses to rent certain tools?
Some tools may require specific training or certification for operation (e.g. chainsaws, heavy machinery). If applicable, this requirement will be stated on the tool’s rental page.
Can I return the tool outside your business hours?
Yes, after prior arrangement, returns outside business hours are possible. Additional fees may apply.
What if a tool breaks during the rental period?
Please contact us immediately. If the damage is not due to misuse, we will provide a replacement if available.
